Customer Service Representatives Salary in the United States
The median annual wage for customer service representatives is $44,770, or $21.53 per hour. About 2,595,750 people work in this occupation nationwide. Wages vary substantially by state — from $50,330 in Washington to $36,380 in Mississippi.
Wage distribution nationwide
Earnings spread across all U.S. workers in this occupation.
Salary by state
All 51 states with published data, ranked by median annual wage.
| # | State | Median annual | Median hourly | Employment | Location quotient |
|---|---|---|---|---|---|
| 1 | Washington | $50,330 | $24.20 | 39,760 | 0.67 |
| 2 | California | $49,560 | $23.83 | 176,850 | 0.58 |
| 3 | Massachusetts | $49,120 | $23.61 | 49,990 | 0.82 |
| 4 | Minnesota | $48,800 | $23.46 | 53,340 | 1.08 |
| 5 | District of Columbia | $48,250 | $23.20 | 7,550 | 0.64 |
| 6 | Delaware | $48,190 | $23.17 | 7,470 | 0.92 |
| 7 | Connecticut | $48,090 | $23.12 | 24,490 | 0.86 |
| 8 | New York | $48,000 | $23.08 | 141,090 | 0.87 |
| 9 | New Jersey | $47,740 | $22.95 | 59,690 | 0.83 |
| 10 | Rhode Island | $47,550 | $22.86 | 7,890 | 0.94 |
| 11 | Colorado | $47,540 | $22.86 | 38,770 | 0.81 |
| 12 | Vermont | $47,500 | $22.84 | 2,870 | 0.57 |
| 13 | Oregon | $47,450 | $22.81 | 19,440 | 0.59 |
| 14 | New Hampshire | $47,300 | $22.74 | 12,750 | 1.12 |
| 15 | Maine | $47,160 | $22.67 | 7,560 | 0.71 |
| 16 | Wisconsin | $46,970 | $22.58 | 50,840 | 1.04 |
| 17 | Illinois | $46,130 | $22.18 | 100,970 | 0.99 |
| 18 | Iowa | $46,090 | $22.16 | 30,100 | 1.16 |
| 19 | Arizona | $45,690 | $21.97 | 87,020 | 1.61 |
| 20 | Hawaii | $45,650 | $21.95 | 8,010 | 0.76 |
| 21 | Ohio | $45,610 | $21.93 | 85,930 | 0.93 |
| 22 | Montana | $45,290 | $21.77 | 4,910 | 0.57 |
| 23 | Alaska | $45,150 | $21.71 | 2,410 | 0.44 |
| 24 | North Dakota | $44,670 | $21.48 | 5,750 | 0.80 |
| 25 | Pennsylvania | $44,630 | $21.46 | 94,340 | 0.93 |
| 26 | Missouri | $44,190 | $21.24 | 50,530 | 1.03 |
| 27 | Michigan | $43,950 | $21.13 | 71,310 | 0.97 |
| 28 | Nebraska | $43,940 | $21.13 | 15,340 | 0.90 |
| 29 | Idaho | $43,200 | $20.77 | 18,770 | 1.31 |
| 30 | Utah | $43,140 | $20.74 | 44,490 | 1.54 |
| 31 | Indiana | $43,140 | $20.74 | 44,630 | 0.84 |
| 32 | Tennessee | $42,830 | $20.59 | 59,730 | 1.09 |
| 33 | Maryland | $42,830 | $20.59 | 37,740 | 0.82 |
| 34 | Virginia | $42,730 | $20.54 | 59,850 | 0.87 |
| 35 | Wyoming | $42,340 | $20.35 | 2,110 | 0.45 |
| 36 | South Dakota | $40,650 | $19.54 | 6,120 | 0.80 |
| 37 | Nevada | $40,560 | $19.50 | 32,110 | 1.24 |
| 38 | Florida | $40,440 | $19.44 | 228,000 | 1.38 |
| 39 | Texas | $40,420 | $19.44 | 337,170 | 1.44 |
| 40 | Kansas | $40,320 | $19.39 | 29,200 | 1.22 |
| 41 | North Carolina | $40,240 | $19.35 | 89,510 | 1.09 |
| 42 | Georgia | $39,630 | $19.06 | 97,850 | 1.20 |
| 43 | New Mexico | $39,030 | $18.77 | 16,950 | 1.17 |
| 44 | South Carolina | $38,860 | $18.69 | 51,000 | 1.33 |
| 45 | Kentucky | $38,700 | $18.61 | 38,630 | 1.16 |
| 46 | Oklahoma | $38,650 | $18.58 | 34,460 | 1.21 |
| 47 | West Virginia | $38,430 | $18.48 | 9,860 | 0.84 |
| 48 | Alabama | $38,400 | $18.46 | 33,290 | 0.94 |
| 49 | Arkansas | $37,840 | $18.19 | 20,680 | 0.95 |
| 50 | Louisiana | $37,330 | $17.95 | 25,780 | 0.80 |
| 51 | Mississippi | $36,380 | $17.49 | 20,860 | 1.07 |
Related occupations
Same job family, ranked by national employment.
Frequently asked questions
How much do customer service representatives make?
The median annual wage for customer service representatives in the United States is $44,770, or $21.53 per hour. Entry-level workers (10th percentile) earn $31,750, and the top 10% earn $63,590.
How many customer service representatives are employed in the U.S.?
About 2,595,750 people work as customer service representatives nationwide.
Which state pays customer service representatives the most?
Washington pays the most at a median of $50,330, followed by California ($49,560) and Massachusetts ($49,120).
Which state pays customer service representatives the least?
Mississippi has the lowest median at $36,380.
Where are customer service representatives jobs most concentrated?
The location quotient measures employment concentration relative to the national average. The highest is Arizona at 1.61×.